Data privacy statement

8. Absa will only collect and process your personal information for the reason you provided it to us, or to enable us to comply with the requirements of specific laws and/or regulations that we are governed by.

9. Absa may process your personal information to protect your or our legitimate interests. Absa will not collect and process personal information about you that we do not need. The general purposes for which Absa collects and processes your personal information include, but are not limited to:

9.1 Creating a record of you on our system to verify your identity, provide you with the products and/or services you have applied for and then communicate with and keep you informed about these products and/or services;

9.2 Assessing whether you qualify for credit, or an increase or decrease of your credit limit;

9.3 Identifying you and verifying your physical address,

9.4 Identifying your source of income and similar information;

9.5 Assessing your personal financial circumstances and needs before providing advice to you;

9.6 Any purpose related to the prevention of financial crime, including sanctions screening, monitoring of anti-money laundering and any financing of terrorist activities;

9.7 Further processing for historical, statistical or research purposes where the outcomes will not be published in an identifiable format;

9.8 Providing income tax-related information to tax authorities;

9.9 For purposes relating to the assignment, sale or transfer of any of our businesses, legal entities or assets, in whole or in part, as part of corporate transactions;

9.10 Where you have applied for employment at Absa, we perform applicant screening and background checks;

9.11 Where you are an Absa employee (including contractors), we create an employment record of you on our system to facilitate continuous monitoring during your employment with us;

9.12 Where you are an Absa director, we create a record of you as a director on our system;

9.13 Where you’ve been identified as a next of kin by an employee or customer, we create a record of you on our system; and

9.14 Where you are a supplier to Absa, we process your personal information for due diligence, risk assessment, administrative and payment purposes.

10. Furthermore, Absa will not process your special personal information unless:

10.1 You have consented to Absa processing it;

10.2 It is necessary to exercise or defend a right or obligation in law;

10.3 It is necessary to comply with a legal and/or regulatory obligation of public interest;

10.4 It is for certain historical, research or statistical purposes that would not adversely affect your privacy; or

10.5 Your information has been made public.

11. There are some personal information fields that you have to fill in if you want Absa to provide you with any product and/or service or onboard you as an employee, supplier, director or job applicant. This information can be provided in writing, electronically or telephonically, but it must be accurate and complete. These fields are indicated by an asterisk (or as otherwise indicated) on the respective forms/websites. If Absa does not receive the necessary personal information, we will not be able to continue with your application. If you are already a(n) customer/employee/supplier/director and Absa asks you for this information and you do not provide it, Absa will have to suspend the provision of the product and/or services for a period of time, or as the case may be, even terminate our relationship with you.

12. In most cases, personal information will be collected directly from you, but there may be other instances when Absa will collect personal information from other sources. These may include public records, places where you may already have made your personal information public (for example, on social media), credit bureaus, or individuals/directors whom you have appointed as your representative, where you are a corporate entity. Absa will only collect your personal information from other sources where we are legally entitled or obliged to do so, and you are entitled to ask Absa which sources they used to collect your personal information.  

13. For the purposes outlined in paragraph 9 (above), Absa will, in most instances, collect, share and process your personal information internally and with other companies within Absa Group. However, there are times when Absa needs to outsource these functions to third parties, either within Absa or external to Absa, including parties in other countries. Where your personal information is processed or shared internally within Absa, Absa Group and its subsidiaries or affiliates, such processing or sharing will be carried out only for the purposes outlined in paragraph 9 (above). Absa may also need to share your personal information with external organisations, such as credit bureaus, tax authorities or other regulatory or industry bodies, so that we can meet our due diligence or regulatory requirements. We may need to share your personal information with our business partners or counter-parties, where we are involved in corporate transactions relating to the sale or transfer of any of our businesses, legal entities or assets. Absa will not share your personal information with third parties who do not need your personal information, or where Absa is not legally permitted to do so. When Absa decides to transfer your personal information to third parties, we will only provide it to organisations that have the same data privacy policies as Absa or those who are subject to laws relating to the processing of personal information that are similar to those that apply to Absa. 

14. There may be instances where Absa will process your personal information through a secure automated tool, or perform profiling resulting in a decision that may affect you significantly. If you are unhappy about the outcome of such a decision, please contact:

14.1 your Local Customer Service centre (for customers);

14.2 your resourcing consultant (for job applicants);

14.3 your people business partner (for employees);

14.4 your supplier relationship manager (for suppliers); or

14.5 Absa’s Group Secretariat office (for directors of Absa-owned companies).

Absa reserves the right to change this statement at any time. All changes to this statement will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this statement.